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FAQ

Our CrewPass Approved Accreditation is the global equivalent to an Enhanced DBS check in the UK. We conduct the most advanced criminal background searches on every crew member, ensuring a safer environment on board and for any guests.

Once submitted, a background check typically takes between 7-10 days.

If a background check comes back with an untoward report, you can enter an appeal process. During this process, you will be given a chance to explain the findings before a decision is made to approve or decline your application.

The background check price is country dependant but will typically cost between £50 – £150.

Bluetooth beacons enable the functionality of the automatic in and out boards when a crew member steps on or off the vessel. This will require the crew member to have an active account and the CrewPass app downloaded on their mobile.

The CrewPass Approved accreditation last 2 years. When it expires, you will be required to refresh your background check. This ensures all information is kept up to date, giving the employer confidence in who they are employing.

If you want to end your subscription, you need to sign in to your CrewPass account and cancel your subscription on our website. However, you will have to pay the remainder of your subscription costs.

You do need to have internet access to use CrewPass’ app features.

If you are not connected to WiFi, you can still use the beacons to tap in and out. The information will be stored, and the next time you are connected to WiFi, it will automatically update the crew list.

Yes, if you are waiting for your background check results to come back and you are yet to be verified, you can still use the CrewPass app. Only users that have paid to subscribe to CrewPass can access the CrewPass app.

CrewPass is available on IOS and Android.

Users can renew your subscription after 2 years via the CrewPass website. We will send you a reminder email to keep you updated.

On the CrewPass chat feature, click the person you would like to block, click the three dots at the top right side of the chat and click block user. To see your block list click your profile picture on the app, and under settings click “Blocked users”.

Yes, although vessel accounts are free for captains to use, vessels can also pay to get their crew background checked by CrewPass. If you want to know more or you are a vessel wishing to get your crew checked and accredited by CrewPass please contact info@crewpass.co.uk

A CrewPass crew subscription includes an enhanced background check, ID verification, accreditation and access to our app. This subscription is a 2-year subscription at £9.99 a month or £99.99 a year. 

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F1 Adanac North, Adanac Drive, Southampton, Hampshire SO16 0BT

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+44 (0) 2381800917

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info@crewpass.co.uk

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