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F1 Adanac North, Adanac Drive, Southampton, Hampshire SO16 0BT


+44 (0) 2381800917


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The CrewPass Approved accreditation is a trusted and recognised standard that signifies a thorough screening process and adherence to stringent safety standards for crew members. It is the equivalent of a comprehensive background check, ensuring the safety and security of crew members and guests onboard

The application process is quick, taking approximately 5 minutes to complete. Please note that the timeframe for receiving the results of your checks may vary depending on the jurisdiction in which the searches are conducted. Although we typically advise allowing 7-10 days, processing times can differ.

If any concerning information is discovered during your background check, which CrewPass deems to pose a risk onboard, you will be promptly notified. You will then have a 7-day period to appeal this decision. However, if no appeal is made within this timeframe, your account will, unfortunately, be declined.

The CrewPass Approved status is valid for a period of two years before it requires renewal.

Your account will undergo automatic check renewal every 2 years to maintain your CrewPass Approved status.

CrewPass offers a flexible payment plan for our services. You can pay on a monthly basis with a fee of £12.99 or opt for a one off payment of £199, which covers a 2-year contract period.

For employers who wish to cover the cost of checks for their crew members, there is a one-time fee of £199 per crew member.

We provide different payment options to accommodate various preferences and ensure easy access to our comprehensive background check services.

Cancellation of your CrewPass subscription can be made conveniently through your web dashboard. However, please note that if you decide to cancel before the completion of your plan, you will be required to settle the remaining balance of your subscription.

No, accessing CrewPass app features requires a verified account. Only once you have become CrewPass Approved will you fully utilise the app’s features, including the ability to transfer your status to agencies.

Yes. CrewPass is a cloud-based solution and will require an internet connection. 

Yes, the processing times for background checks can vary between countries. This is primarily due to differences in the methods of conducting checks and the specific government requirements that we must adhere to. As a result, some countries may take longer than others to complete the background check process.

As part of your CrewPass Approved status, we verify all ENG1s (medical fitness certificates) and STCW (Standards of Training, Certification, and Watchkeeping) certificates as standard. These documents are essential for ensuring the safety and compliance of crew members in the maritime industry. You can also upload any other maritime-related qualifications, allowing you to keep all your relevant documents in one convenient location.

If you didn’t have your ID with you when you downloaded the app, you can easily complete your ID verification by following these steps:

  1. Log out of the app.
  2. Log back in to access the ID verification process.
  3. Follow the provided instructions to submit your ID for verification.

By logging out and logging back in, you will have the opportunity to complete the ID verification process and ensure that your identity is successfully verified within the CrewPass system.